Refund policy

Return and Refund Policy

Laat Hy Val Waar Hy Will

We want you to be satisfied with your purchase. If you experience a problem with your order, please contact us so we can assist you.

1. Returns

You may request a return if your product is defective, damaged, incorrect, or otherwise qualifies for a return under applicable South African consumer law.

Please contact us as soon as reasonably possible after receiving your order. Include your order number, a description of the problem, and photographs or videos where relevant.

2. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, contact our customer support team. We will assess the issue and explain the appropriate next steps in accordance with applicable law.

Depending on the circumstances, you may qualify for a repair, replacement, or refund.

3. Change of Mind

Change-of-mind returns are subject to our applicable return conditions and South African law. Please contact us before sending a product back.

Products must not be returned without first receiving return instructions from our support team.

4. Refunds

Once an eligible return has been received and assessed, we will inform you whether your refund has been approved.

Approved refunds will be processed using the original payment method where reasonably possible. Processing times may depend on your payment provider or bank.

Any refund will be handled in accordance with applicable consumer law.

5. Return Shipping

Where a return is required because a product is defective, damaged, incorrect, or otherwise covered by applicable consumer law, return-shipping costs will be handled as required by law.

For other approved returns, we will explain any applicable shipping costs before the return is arranged.

6. How to Request a Return

Please contact us using the contact details provided on our website and include:

  • Your full name
  • Your order number
  • The product purchased
  • A description of the issue
  • Supporting photographs or videos, if applicable

7. Contact Us

Business name: Laat Hy Val Waar Hy Will

Email:laathyvalwaarhywill@gmail.con

We aim to respond as soon as reasonably possible.

Nothing in this policy limits any rights you may have under the Consumer Protection Act or other applicable South African law.